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SOCAP International

September 2021

Webinar: Develop Your Analytical Reading Skills to Understand What Customers Are Really Asking 

September 30 @ 3:00 pm - 4:00 pm
Online United States
$99

Webinar: Develop Your Analytical Reading Skills to Understand What Customers Are Really Asking Your customers are not professional writers. When they contact your Customer Care team, their emails and chats can be confusing, or even incoherent. To figure out what they need and how to solve their problems, you must know how to read analytically, to go beyond the surface meaning and understand the customers’ intent and goal. With so many written channels to handle—email, chat, social media, text, ratings…

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