As support professionals, we do our best to help customers resolve their issues. Sometimes we look like rock stars, and sometimes resolution is more difficult, maybe even unattainable. In these cases, emotions run a little higher and it’s crucial that we treat the customer with respect and sincerity, avoiding trite responses like the classic “we […]

As support professionals, we do our best to help customers resolve their issues. Sometimes we look like rock stars, and sometimes resolution is more difficult, maybe even unattainable. In these cases, emotions run a little higher and it’s crucial that we treat the customer with respect and sincerity, avoiding trite responses like the classic “we […]

Is your knowledge base (KB) struggling with outdated content and low user adoption? You’re not alone. Maintaining an up-to-date knowledge base can be time-consuming, and getting people to use it often feels like an uphill battle. In this webinar, I'll show you how to use Generative AI to refresh outdated content and create articles that […]