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HDI
Events from this organizer
Learn to Apologize to Customers Like You Mean It – HDI Annual Conference
HDI Annual Conference 2017 Washington, DC, DC, United StatesAs support professionals, we do our best to help customers resolve their issues. Sometimes we look like rock stars, and sometimes resolution is more difficult, maybe even unattainable. In these cases, emotions run a little higher and it’s crucial that we treat the customer with respect and sincerity, avoiding trite responses like the classic “we […]
Learn to Apologize to Customers Like You Mean It – HDI Annual Conference
HDI Annual Conference 2017 Washington, DC, DC, United StatesAs support professionals, we do our best to help customers resolve their issues. Sometimes we look like rock stars, and sometimes resolution is more difficult, maybe even unattainable. In these cases, emotions run a little higher and it’s crucial that we treat the customer with respect and sincerity, avoiding trite responses like the classic “we […]
