HDI
Events from this organizer
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The High Costs of a Badly Written Knowledge Base Article – SupportWorld Live conference
Omni Resort at ChampionsGate 1500 Masters Boulevard, Champions Gate, FL, United StatesTo support organizations and customers alike, badly written knowledge base (KB) articles are costly, very costly. A company spends or loses money each time a person has to struggle to read bad KB content. And bad KB articles cost organizations something precious that's not measured in dollars or cents: trust. In this session, Leslie O'Flahavan […]
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5 Writing Skills Tech Support Pros Never Thought They’d Need, but They Do (SupportWorld Live)
Las Vegas, NVBreakout session at the SupportWorld Live Conference
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When It Comes to Support Analysts, “Empowerment” Is a Meaningless Term (SupportWorld Live)
Las Vegas, NVBreakout session at the SupportWorld Live Conference
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Why Your Support Organization Should Use a Human-plus-ChatGPT Approach to Writing Customer Responses – SupportWorld Live
Denver, COBreakout session at the SupportWorld Live conference. Register using my promo code JOINME and save $400.
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How to Use Generative AI to Clean Up Your Knowledge Base: HDI Service and Support World Conference
Conference session description: Is your knowledge base (KB) struggling with outdated content and low user adoption? You're not alone. Maintaining an up-to-date knowledge base can be time-consuming, and getting people to use it often feels like an uphill battle. In this session, you'll learn how to use Generative AI to refresh outdated content […]
