Register now for my three-session online course on live chat. Hosted by SOCAP, the live webinar course will meet on: December 10, 2014, 2pm – 3:15pm ET December 12, 2014, 2pm – 3:15pm ET January 8, 2015, 2pm – 3:15pm ET Cost: $195 SOCAP Member; $295 non-member Course description: Customers love chat. Across demographics, they’re using […]

Register now for my three-session online course on live chat. Hosted by SOCAP, the live webinar course will meet on: December 10, 2014, 2pm – 3:15pm ET December 12, 2014, 2pm – 3:15pm ET January 8, 2015, 2pm – 3:15pm ET Cost: $195 SOCAP Member; $295 non-member Course description: Customers love chat. Across demographics, they’re using […]

Hands-on conference presentation

Hands-on conference presentation

Whether you call it "omnichannel" or "multichannel," the customer service channels we'll be adding or expanding in 2017 are written channels: email, chat, social media, and SMS. So, start the new year right by breaking some bad customer service writing habits your team has developed over the years. Register for this webinar on January 26, […]