Whether you call it "omnichannel" or "multichannel," the customer service channels we'll be adding or expanding in 2017 are written channels: email, chat, social media, and SMS. So, start the new year right by breaking some bad customer service writing habits your team has developed over the years. Register for this webinar on January 26, […]

On September 5 and 6, 2019, I'm teaching a two-part online course for SOCAP: "How to Write Social Media Templates That Won't Make You Sound Like a Robot" Register now!         Timeframe: Two 60-minute online sessions (2pm ET) Part 1: Thursday, September 5, 2019, 2:00 pm–3:00 pm ET Part 2: Friday, September […]

On September 5 and 6, 2019, I'm teaching a two-part online course for SOCAP: "How to Write Social Media Templates That Won't Make You Sound Like a Robot" Register now!         Timeframe: Two 60-minute online sessions (2pm ET) Part 1: Thursday, September 5, 2019, 2:00 pm–3:00 pm ET Part 2: Friday, September […]

On September 5 and 6, 2019, I'm teaching a two-part online course for SOCAP: "How to Write Social Media Templates That Won't Make You Sound Like a Robot" Register now!         Timeframe: Two 60-minute online sessions (2pm ET) Part 1: Thursday, September 5, 2019, 2:00 pm–3:00 pm ET Part 2: Friday, September […]

On September 5 and 6, 2019, I'm teaching a two-part online course for SOCAP: "How to Write Social Media Templates That Won't Make You Sound Like a Robot" Register now!         Timeframe: Two 60-minute online sessions (2pm ET) Part 1: Thursday, September 5, 2019, 2:00 pm–3:00 pm ET Part 2: Friday, September […]