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How to Write Social Media Templates That Won’t Make You Sound Like a Robot – Online course, Part 1

September 5, 2019 @ 2:00 pm - 3:00 pm

$179 – $379


On September 5 and 6, 2019, I’m teaching a two-part online course for SOCAP: “How to Write Social Media Templates That Won’t Make You Sound Like a Robot”

Register now!





Timeframe: Two 60-minute online sessions (2pm ET)

  • Part 1: Thursday, September 5, 2019, 2:00 pm–3:00 pm ET
  • Part 2: Friday, September 6, 2019, 2:00 pm–3:00 pm ET

Part 1 topics

  • Understand risks and rewards of using templates to communicate with customers
  • Assess what your own template library is doing for your operation and what it might be costing your operation
  • Recognize the signs of a healthy, up-to-date template library
  • Assess whether your templates are written in your company’s brand voice

Part 2 topics

  • Identify the templates that are used 90% of the time
  • Get frontline agents’ input on how they use the templates
  • Learn how to write templates that make free texting easy
  • Plan for ongoing maintenance of your template library to avoid big rewrite projects in the future




September 5, 2019
2:00 pm - 3:00 pm
$179 – $379


United States