« All Events Knowledge Quality Drives AI Success: How to Write KB Articles and FAQs Humans and Bots Can Use – Contact Center Expo October 28 @ 4:00 pm - 5:00 pm « Use GenAI to Clean Up Your Knowledge Base or Email Templates: SOCAP CX Conference Breakout session at ICMI’s Contact Center Expo Add to calendar Google Calendar iCalendar Outlook 365 Outlook Live Details Date: October 28 Time: 4:00 pm - 5:00 pm Website: https://icmievents.com Venue Gaylord Palms, Orlando Organizer ICMI View Organizer Website