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September 2021

Virtual Workshop: Writing to Customers? Empathy is as Important as Accuracy

September 29 @ 1:00 pm - 3:00 pm
Online United States + Google Map

Register for ICMI's Contact Center Expo: A Digital Experience on October 6 -7, 202 and attend my September 29 live virtual workshop for free! Writing to Customers? Empathy is as Important as Accuracy Whether they’re angry, satisfied, or searching for compensation, customers need to be convinced that we understand and care about them. They need our empathy. When we fail to show empathy, customers resist our solutions, insist on escalations, and contact us repeatedly. When we lack empathy, our customer…

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