ICMI
Events from this organizer
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Your Chatbot Needs Better Small Talk: Contact Center Expo (Digital)
Online , United StatesVirtual breakout session at Contact Center Expo
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Why Your Contact Center Should Use a Human + ChatGPT Approach to Writing Customer Responses: Contact Center Expo
Loews Royal Pacific Resort at Universal OrlandoIt’s not “either.” It’s “both.” Your contact center should be using both human CSRs and AI writing tools like ChatGPT to compose emails, KB articles, and social media responses. Let’s be honest. Some CSRs are poor or unwilling writers. And ChatGPT can’t empathize authentically, and sometimes it gives bad info. You need both humans and […]
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How to Respond to Ratings and Reviews – ICMI Contact Center Expo: Digital
Online , United StatesVirtual conference workshop
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Confusing Your Customers? Plain Language Will Reduce Expensive Inbound Calls, Emails & Chats – Contact Center Expo
Orlando, FLBreakout session at the Contact Center Expo conference. Register using my promo code SPK400 and save $400.
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Use Gen AI to Clean Up Your Knowledge Base or Email Template Library: Contact Center Expo
Orlando, FLI'm speaking at ICMI’s Contact Center Expo, Oct 27 - 30 in Orlando, and I want you to be there too! Register using my promo code O'Flahavan400 and you'll get a $400 discount on Premium Learning, Premier and Core passes. Sign up now!
