ICMI
Five Things You Should Stop Writing to Customers Right Now: CC Expo
Diplomat Resort 3555 South Ocean Drive, Hollywood, FL, United StatesRegister now for ICMI's Contact Center Expo and attend my session on Weds, May 15: Five Things You Should Stop Writing to Customers Right Now You may be writing to customers in newer channels like social, chat or SMS, and with newer tools like chatbots. But if you're using old, played-out words and phrases when you […]
How to Deliver Consistent Communication in an Omnichannel World – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "How to Deliver Consistent Communication in an Omnichannel World"
How to Deliver Consistent Communication in an Omnichannel World – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "How to Deliver Consistent Communication in an Omnichannel World"
Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough"
Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough"