ICMI
How to Deliver Consistent Communication in an Omnichannel World – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "How to Deliver Consistent Communication in an Omnichannel World"
How to Deliver Consistent Communication in an Omnichannel World – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "How to Deliver Consistent Communication in an Omnichannel World"
Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough"
Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough – Contact Center Connections Conference
Contact Center Connections Conference 151 E. Wacker Drive, Chicago, IL, United StatesJoin me for my session at the Contact Center Connections conference in Chicago: "Live Chat: The Channel Is Mature, but Chat Quality Is Not Good Enough"
Conference session: How TriMet Added Agents, Hours, and Channels Without Sacrificing Service Quality – Contact Center Expo
Online , United StatesIn just one year, TriMet (Portland, Oregon's largest transit agency) scaled its eight-person, Monday-Friday phone-based support team to a 20-person, 24x7 omnichannel powerhouse. Under Jon Bell's leadership, the customer care team added social media and SMS channels and rolled out support for Hop Fastpass, the first-ever fare card to be used in Apple's wallet. With […]
