Loading view.
WACRA
Events from this organizer
How to Respond to Angry Customers in Social Media – WACRA Annual Conference
Dusit Thani Hotel - Bangkok Bangkok, ThailandIt's challenging enough for airlines to respond to angry customers when they call us or email us. So how should we respond to them when they tweet or post on Facebook? Angry customers' public complaints in social media can make our airlines look bad, even when we are taking appropriate steps to resolve their problems. […]