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Why Your Contact Center Should Use a Human + ChatGPT Approach to Writing Customer Responses: SOCAP Symposium

Grand Hyatt Tampa Bay

It’s not “either.” It’s “both.” Your contact center should be using both human CSRs and AI writing tools like ChatGPT to compose emails, KB articles, and social media responses. Let’s be honest. Some CSRs are poor or unwilling writers. And ChatGPT can’t empathize authentically, and sometimes it gives bad info. You need both humans and […]