Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 11, I'll be presenting the session, "Writing Is a 'Hard Skill' All Support Professionals Need"  

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 11, I'll be presenting the session, "Writing Is a 'Hard Skill' All Support Professionals Need"  

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 11, I'll be presenting the session, "Live Chat: The Channel is Mature but Chat Quality Still Isn't Good Enough"    

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 11, I'll be presenting the session, "Live Chat: The Channel is Mature but Chat Quality Still Isn't Good Enough"    

Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 10, Jeff Toister and I will be co-presenting the session, "How to Write Like a Human in the Age of Speed"