Register for the HDI Annual Conference and get a $200 discount when you use my speaker code JOINME. On April 10, Jeff Toister and I will be co-presenting the session, "How to Write Like a Human in the Age of Speed"

Everyone's talking about using chatbots to make customer support quicker, cheaper, and easier. But is your organization ready to embrace the bot? In this session, you'll assess how successful your organization is at the types of automated communication it's already using, whether customer-facing (e.g., IVR, web forms, or hold statements in live chat) or agent-facing […]

Everyone's talking about using chatbots to make customer support quicker, cheaper, and easier. But is your organization ready to embrace the bot? In this session, you'll assess how successful your organization is at the types of automated communication it's already using, whether customer-facing (e.g., IVR, web forms, or hold statements in live chat) or agent-facing […]