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Hyatt Regency Baltimore 300 Light Street Baltimore, MD 21202
Events at this venue
No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It: SOCAP Professional Development Forum
Hyatt Regency Baltimore 300 Light Street Baltimore, MD 21202 300 Light Street, Baltimore, MD, United StatesAs customer service professionals, we do our best to answer customers’ questions and solve their problems. But sometimes we simply can’t help or we have caused or contributed to their issues. That’s when a sincere apology is required. Too often, however, we rely on insincere, tired, trite phrases like “We regret any inconvenience this may […]
No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It: SOCAP Professional Development Forum
Hyatt Regency Baltimore 300 Light Street Baltimore, MD 21202 300 Light Street, Baltimore, MD, United StatesAs customer service professionals, we do our best to answer customers’ questions and solve their problems. But sometimes we simply can’t help or we have caused or contributed to their issues. That’s when a sincere apology is required. Too often, however, we rely on insincere, tired, trite phrases like “We regret any inconvenience this may […]
