Unnamed Venue
What is Great Customer Service Chat? How Do You Monitor Chat Quality? – SOCAP Symposium 2014
Unnamed Venue Charlotte, NC, United StatesIn this SOCAP Symposium workshop, presenters Leslie O’Flahavan (E-WRITE Principal) and Christina Synodinos (Abercrombie & Fitch Coordinator of Contact Center Operations Training and Communication) will help you identify the traits of great customer service chat and figure out how to monitor chat quality. You’ll review actual chat transcripts to learn what works and what doesn’t, […]
What is Great Customer Service Chat? How Do You Monitor Chat Quality? – SOCAP Symposium 2014
Unnamed Venue Charlotte, NC, United StatesIn this SOCAP Symposium workshop, presenters Leslie O’Flahavan (E-WRITE Principal) and Christina Synodinos (Abercrombie & Fitch Coordinator of Contact Center Operations Training and Communication) will help you identify the traits of great customer service chat and figure out how to monitor chat quality. You’ll review actual chat transcripts to learn what works and what doesn’t, […]