Writing to customers on Text Message, Facebook, Twitter or Yelp requires finesse, technique and confidence. Contact center managers often underestimate how much writing skill these super-short, super-public responses deserve. This session will focus on the text message and social-media-specific writing skills agents must have to write excellent responses to customers. It will challenge some common […]

Writing to customers on Text Message, Facebook, Twitter or Yelp requires finesse, technique and confidence. Contact center managers often underestimate how much writing skill these super-short, super-public responses deserve. This session will focus on the text message and social-media-specific writing skills agents must have to write excellent responses to customers. It will challenge some common […]