UE Content Writing Workshop: Writing for the Web

Webinar 2 - Content Writing Workshop: Writing “Insights” Articles (July 6, 2020) Insights Content Type Template_UE_July2020 Combatting-Food-Insecurity-on-Campus_Insights_UE_BEFORE Combatting-Food-Insecurity-on-Campus_Insights_UE_AFTER Slide 12 UE Insights: Combatting...

eBook: Channel Choice Guide for Improving Team Communication

Not so long ago, emails, face-to-face meetings, and phone calls dominated office communication. Today, that's all changed. Much of our communication is virtual, not in person. Employees have access to many more channels including team messaging, text, and social...

E-WRITE Office Hours – May 5, 2020

Please download these participant writing samples for our Office Hours workshop on May 5, 2020 Change_Post_Implementation_Review_Greg-Sanker 7 Essential Components of Crisis Communication for Leaders_Seaton_27Apr2020 Butterball Letter Template_Pamela-Barnes    

In Unusual Times, Replace the Usual Customer Service Phrases

On a typical day, most customers will understand what you mean even if you use less-than-graceful words when you speak or write. For example, lots of customers dislike the phrase “No problem!” but they’ll look past it if you’re providing great service. They’ll give...

20 Ways to Empathize With Stressed Out Customers

These are difficult times, and our anxious customers need us more than ever. Some of them need help with a simple task, like “How do I add a new driver to my auto insurance policy?” Others need help solving a problem: “Why was I charged twice for inflight WiFi?” All...

Advanced Content Writing Workshop – AAPA

Three Steps to Selecting ICD-10 Codes Accurately Three things to remember when choosing a code without a diagnosis 5 Steps to Use Social Media to Benefit the Profession Healthcare news headlines: Clinician Today PAEA Government Relations headlines and Public Health...

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