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Writing services

We create crisp, clear content to convey your message, in your voice. We work with your experts to get up-to-speed on your product or service then produce web, blog, or newsletter content that hits the mark.

Benchmarking

We use our proprietary benchmarking tool to score the quality of your customer service e-mail or web content. Learn how you measure up against best practices, your industry, or your competition.

Content strategy

Make your words work. Our strategy services help you define your vision, understand your audience, and plan for long-term growth. Truth be told, terms like “information architecture,” “communication hierarchy,” and “value proposition” make our heart go aflutter.

Training

Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.

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    October 6, 2014


    Pet Peeves Of Written Customer Service: Google Hangout with CommBetterBlog

    Check it out! Jenny Dempsey and Jeremy Watkin of Communicate Better Blog invited me to hang out with them and talk about our pet peeves of written customer service. We had plenty of peeves -- customers who write in ALL CAPS, agents who write long emails without answering the customer's question -- and plenty of faves, too. Watch our hangout video, and share what drives you crazy in customer service email, chat, text, or social.

    Read more on the blog »