Conference session description: Is your knowledge base (KB) struggling with outdated content and low user adoption? You're not alone. Maintaining an up-to-date knowledge base can be time-consuming, and getting people to use it often feels like an uphill battle. In this session, you'll learn how to use Generative AI to refresh outdated content […]

      “I don’t have enough experience.” It’s a common fear for job-seekers and career switchers, but often the real issue is how that experience is framed. Are you treating "experience" as only paid, full-time work? Are your descriptions failing to signal your true value? On May 14 at 2 pm Eastern, join Kim […]

Free Virtual Networking webinar hosted by GovLoop's Supervisors Community of Practice Tips for Effective Communication Effective communication is one of the most important — and challenging — parts of being a government supervisor. However, team and arguably mission success depends on supervisors being able to communicate deliverables, objectives and goals in a clear, concise manner. […]

Your company's FAQs and knowledge base articles have two audiences: help-seeking humans and content-seeking AI bots. So when your FAQs and KBs are badly written, the harm compounds. Humans can't understand them, and your AI tools serve up incorrect and confusing answers. On June 22 at 2 pm Eastern, join Kim Sydow Campbell and me […]

Half-day onsite writing course