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July 2021

Reader-Focused Writing at Bureau of Labor Statistics: Webinar 1

July 21 @ 10:30 am - 11:45 am
Online United States

Customized, five-part webinar series

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Reader-Focused Writing at Bureau of Labor Statistics: Webinar 2

July 22 @ 10:30 am - 11:45 am
Online United States

Customized, five-part webinar series

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Reader-Focused Writing at Bureau of Labor Statistics: Webinar 3

July 28 @ 10:30 am - 11:45 am
Online United States

Customized, five-part webinar series

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Reader-Focused Writing at Bureau of Labor Statistics: Webinar 4

July 29 @ 10:30 am - 11:45 am
Online United States

Customized, five-part webinar series

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August 2021

Reader-Focused Writing at Bureau of Labor Statistics: Webinar 5

August 4 @ 10:30 am - 11:45 am
Online United States

Customized, five-part webinar series

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Plain Language Weekly on Clubhouse

August 6 @ 12:00 pm - 1:00 pm
Online United States

On Friday, August 6, 2021 at 12 pm Eastern, join me and Deborah Bosley for Plain Language Weekly on Clubhouse. This week's topic: “How valid are readability tests? Do they support plain language writing? How should you use these measures?” Want to join our Plain Language Weekly club? Message me if you need a Clubhouse invitation.

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Webinar: How to Write a Great Response to a Poor Online Review

August 25 @ 3:00 pm - 4:00 pm
Online United States
$25

It can be paralyzing to reply to a one-star rating or negative online review. After all, the disappointed consumer AND prospective consumers will be reading your response. But if your CX organization is committed to responding promptly and honestly to customers wherever they are, writing the right response to a harsh review is critical. On Wednesday, August 25, 2021 at 3 pm Eastern, please join me and webinar host SOCAP and learn how to effectively write to your most disappointed,…

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Train-the-Trainer: East Bay Municipal Utility District

August 30 @ 11:00 am - 12:30 pm
Online United States

Customized virtual Train-the-Trainer session for EBMUD's trainers, so they can deliver the Clear, Correct, Concise Email curriculum.

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Writing Clear, Correct, Concise Email To Customers – National Institute for Occupational Safety and Health

August 30 @ 1:00 pm - 2:15 pm
Online United States

Customized virtual writing course

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WEBINAR: Develop Analytical Reading Skills to Understand What Customers Are Really Asking

August 30 @ 3:00 pm - 4:00 pm
Online United States
Free

Your customers are not professional writers. When they contact your Customer Care team, their emails and chats can be confusing, or even incoherent. To figure out what they need and how to solve their problems, you must know how to read analytically, to go beyond the surface meaning and understand the customers’ intent and goal. With so many written channels to handle—email, chat, social media, text, ratings & reviews, forums, and more—you need even sharper analytical reading skills today than…

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