Name: Connecting With FCIC Customers: Phone, Email, and Chat: FDA (Part 2)
Start: 2026-11-05T09:00:00-05:00
End: 2026-11-05T12:00:00-05:00
Location: Online

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September 2026
Reader-Focused Writing: Bureau of Labor Statistics, Part 4

September 24 @ 10:00 am - 11:30 am

Online , United States

Four-part, virtual, customized writing workshop
October 2026
Use GenAI to Clean Up Your Knowledge Base or Email Templates: SOCAP CX Conference

October 8 @ 1:45 pm - 2:45 pm

Hilton Chicago/Oak Brook Hills Resort & Conference Center

Breakout session at SOCAP CX Conference
Knowledge Quality Drives AI Success: How to Write KB Articles and FAQs Humans and Bots Can Use – Contact Center Expo

October 28 @ 4:00 pm - 5:00 pm

Gaylord Palms, Orlando

Breakout session at ICMI's Contact Center Expo
November 2026
Connecting With FCIC Customers: Phone, Email, and Chat: FDA (Part 1)

November 4 @ 9:00 am - 12:00 pm

Online , United States

Two-part, customized, virtual customer service course
Connecting With FCIC Customers: Phone, Email, and Chat: FDA (Part 2)

November 5 @ 9:00 am - 12:00 pm

Online , United States

Two-part, customized, virtual customer service course

September 2026

Reader-Focused Writing: Bureau of Labor Statistics, Part 4

October 2026

Use GenAI to Clean Up Your Knowledge Base or Email Templates: SOCAP CX Conference

Knowledge Quality Drives AI Success: How to Write KB Articles and FAQs Humans and Bots Can Use – Contact Center Expo

November 2026

Connecting With FCIC Customers: Phone, Email, and Chat: FDA (Part 1)

Connecting With FCIC Customers: Phone, Email, and Chat: FDA (Part 2)

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