Coach Your Customer Service Agents to Be Better Writers – Workshop at CC Demo conference
CC Demo 2017 Las Vegas, NV, United StatesYour contact center needs agents who can write excellent email, chat, social media, and text to customers. However, many of your agents began their work life talking to customers on […]
Join the #FreeToHelp Movement & Empower Your Frontline Agents – Workshop at CC Demo conference
CC Demo 2017 Las Vegas, NV, United StatesThe #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how […]
Join the #FreeToHelp Movement & Empower Your Frontline Agents – Workshop at CC Demo conference
CC Demo 2017 Las Vegas, NV, United StatesThe #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how […]
The Complicated Relationship Between Marketing and Customer Service – Relate Live conference
New York City New York, NYThe Complicated Relationship Between Marketing and Customer Service - Relate Live conference
The Complicated Relationship Between Marketing and Customer Service – Relate Live conference
New York City New York, NYThe Complicated Relationship Between Marketing and Customer Service - Relate Live conference
