5 events found.
Not Dead Yet: How to Write Great Email to Customers in the Age of Social Service – HDI Annual Conference
HDI Annual Conference 2017 Washington, DC, DC, United StatesWhile support centers are spending lots of energy launching, training for, and monitoring service in chat and social media, many customers still prefer email. According to Dimension Data, email is […]
EIA Writing Style Guide Workshop – Energy Information Administration
Energy Information Administration Washington, DC, United StatesCustomized onsite workshop for the Energy Information Adminstration
EIA Writing Style Guide Workshop – Energy Information Administration
Energy Information Administration Washington, DC, United StatesCustomized onsite workshop for the Energy Information Adminstration
Learn to Apologize to a Customer Like You Mean It – CC Expo 2017
CC Expo 2017 Orlando, FL, United StatesDespite our best efforts, sometimes we simply can't help our customers—or worse, we have caused or contributed to their issues. A sincere apology is required, but too often we rely […]
Learn to Apologize to a Customer Like You Mean It – CC Expo 2017
CC Expo 2017 Orlando, FL, United StatesDespite our best efforts, sometimes we simply can't help our customers—or worse, we have caused or contributed to their issues. A sincere apology is required, but too often we rely […]
