Name: Knowledge Quality Drives AI Success: How to Write KB Articles and FAQs Humans and Bots Can Use – Contact Center Expo
Start: 2026-10-28T16:00:00-04:00
End: 2026-10-28T17:00:00-04:00
Location: Gaylord Palms, Orlando

List

August 2026
Writing Skills for Hospitality Professionals: Simons Foundation

August 27 @ 9:00 am - 12:00 pm

The Simons Foundation New York, New York

Customized, onsite half-day writing workshop
October 2026
Use GenAI to Clean Up Your Knowledge Base or Email Templates: SOCAP CX Conference

October 8 @ 1:45 pm - 2:45 pm

Hilton Chicago/Oak Brook Hills Resort & Conference Center

Breakout session at SOCAP CX Conference
Knowledge Quality Drives AI Success: How to Write KB Articles and FAQs Humans and Bots Can Use – Contact Center Expo

October 28 @ 4:00 pm - 5:00 pm

Gaylord Palms, Orlando

Breakout session at ICMI's Contact Center Expo

August 2026

Writing Skills for Hospitality Professionals: Simons Foundation

October 2026

Use GenAI to Clean Up Your Knowledge Base or Email Templates: SOCAP CX Conference

Knowledge Quality Drives AI Success: How to Write KB Articles and FAQs Humans and Bots Can Use – Contact Center Expo

Upcoming Events

Writing Skills for Hospitality Professionals: Simons Foundation

Use GenAI to Clean Up Your Knowledge Base or Email Templates: SOCAP CX Conference

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