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Is Your Organization Ready to Use Bots to Communicate with Customers? DC Metro chapter of SOCAP

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Event:
Is Your Organization Ready to Use Bots to Communicate with Customers? DC Metro chapter of SOCAP
Start:
September 28, 2018 @ 12:00 pm
End:
September 28, 2018 @ 2:00 pm
Cost:
40
Organizer:
Venue:
Address:
Google Map
1812 N. Moore St.
Arlington, VA 22209 United States

DC-Metro-Chapter-Event-28-Sept-2018

 

 

 

 

 

Everyone’s talking about using bots to make customer care quicker, cheaper, and easier. But is your organization ready to use bots well? Can you create a good bot that will support a positive customer experience, or will your bot be novel but annoying, or worse?

Join customer service writing expert Leslie O’Flahavan for a workshop that will help you decide whether you’re ready to launch a bot. Leslie will:

  • Review how some customer care organizations are using bots now;
  • Discuss how some bots are damaging the personal connection we’ve worked to build with customers;
  • Help you evaluate how good your organization is at any type of automated communication: IVR, web forms, or hold statements, etc.

Event Highlights

  • Review real-world examples of customer service bots
  • Understand bots as a communication tool, not as technology choice
  • Take the “Are We Bot-Ready?” quiz and analyze your results
  • Networking with your DC-area peers
  • Enjoy lunch!
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