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Masterclass Session 1: Reading Analytically – Cathay Pacific
November 16, 2021 @ 8:00 pm - 9:00 pm
Customized, four-part virtual Masterclass:
- Session 1 on Nov 17: Reading analytically to understand the specifics and the intent of the complaint
- Session 2 on Nov 24: Writing concise responses to complex complaints
- Session 3 on Dec 8: Strategies for answering difficult questions
- Session 4 on Dec 15: Responding to highly emotional customers