While contact centers are spending lots of energy servicing newer channels, many customers still prefer email. However, social media and chat have changed what customers expect from email. In the age of social media, companies must to renew efforts to write high quality, brief, responsive email to customers who want to reach them that way. […]

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email. However, social media and chat have changed what customers expect from email. In the age of social media, companies must to renew efforts to write high quality, brief, responsive email to customers who want to reach them that way. […]