When you chose your career as an editor, you were probably thinking about applying your wordcraft and composition skills or using your eagle eye to ensure documents are correct and compliant. You may not have anticipated how much of your job would involve emotional labour instead of literary, grammatical, or plain language effort. So many […]

Three-part customized virtual writing workshop

Customized, virtual writing workshop

Poorly written support articles take longer to read, frustrate your agents and customers, and increase operational costs. Join me and knowledge management expert Nicola McDonald of Customer Driven Solutions to learn how to build an effective knowledge management ecosystem that will enable you to fine tune your support information, improve service quality, and lower support […]

Plain Language Action and Information Network (PLAIN) - Online workshop