Four-part, virtual, customized writing workshop

Free LinkedIn Live broadcast: Does your company send out policy announcements that are overloaded with research, citations, or formal language to make them sound more credible? That’s when “authority” backfires! On February 26 at 2 pm Eastern, join me and Kim Sydow Campbell for our Fix This Writing broadcast. We’ll examine a remote work policy […]

When you manage your company’s social media, you sometimes get stuck saying the same thing over and over, which can make for a bo-ring feed. Maybe your company is closing a retail location, and you must tell customers repeatedly why you’re closing it and where else they can shop. Or maybe your company has been […]

Customized, virtual writing workshop

Poorly written support articles take longer to read, frustrate your agents and customers, and increase operational costs. Join me and knowledge management expert Nicola McDonald of Customer Driven Solutions to learn how to build an effective knowledge management ecosystem that will enable you to fine tune your support information, improve service quality, and lower support […]