Poorly written support articles take longer to read, frustrate your agents and customers, and increase operational costs. Join me and knowledge management expert Nicola McDonald of Customer Driven Solutions to learn how to build an effective knowledge management ecosystem that will enable you to fine tune your support information, improve service quality, and lower support […]

Plain Language Action and Information Network (PLAIN) - Online workshop

Plain Language Action and Information Network (PLAIN) - Online workshop

Customized 60-minute webinar for CollegeBoard staff. First webinar in a series of four.

Customized 60-minute webinar for CollegeBoard staff. First webinar in a series of four.