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It’s Complicated: Fostering an Effective Relationship between Customer Service & Marketing – CC Demo Conference

Red Rock Resort, Las Vegas NV, United States

Use my SPKR code to get $200 off your registration. Like any modern relationship, the one between marketing and customer service is complicated. Marketing needs to know a lot more than they do about what it's like to work in their company's contact center. Until they understand what frontline customer service agents do all day, […]

It’s Complicated: Fostering an Effective Relationship between Customer Service & Marketing – CC Demo Conference

Red Rock Resort, Las Vegas NV, United States

Use my SPKR code to get $200 off your registration. Like any modern relationship, the one between marketing and customer service is complicated. Marketing needs to know a lot more than they do about what it's like to work in their company's contact center. Until they understand what frontline customer service agents do all day, […]