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E-WRITE PSS
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October 18, 2020
How to Write a Five-Star Response to a One-Star Rating or Poor Review
For years, we've been saying, “A complaint is a gift.” Well, if we’ve really meant it, we need to treat one-star ratings and low reviews as gifts, too. While we may fail to win over the most disappointed customers, we can demonstrate that we are listening, we are accountable, and we care.
