Live chat with customers requires a whole new set of writing skills. Even agents who are great at e-mail may struggle to write professional, real-time chats. Learn how to identify essential chat writing skills, so you’ll know whether your agents are up to the challenge. Discover how to measure the quality of chat, how to […]

Live chat with customers requires a whole new set of writing skills. Even agents who are great at e-mail may struggle to write professional, real-time chats. Learn how to identify essential chat writing skills, so you’ll know whether your agents are up to the challenge. Discover how to measure the quality of chat, how to […]