How to Write an “I’m leaving my job” Email That Won’t Burn Bridges You’ve given HR your two weeks notice. You’ve archived your email, returned the back issues of professional journals to the company library, even packed up your sad-looking work sweater and black...
Articles
Resource List: Brand Books
If you're creating or updating your company's Brand Book, you might need a little inspiration. Brand Books to review online or download Adobe Corporate Brand Guidelines Boy Scouts of America Brand Identity Guide Cornell University Brand Book Cork, Ireland's Brand Book...
The Bite, The Snack, And The Meal: How To Feed Content-Hungry Site Visitors
Writing good web content is a lot like planning a big dinner party.You're looking forward to having lots of guests, but you're not sure about when they'll arrive or how hungry they'll be. You know Deborah will only nibble on the salad, Laura will snack on the chicken,...
Tips for an Effective Contact Us Page
By Monte Enbysk, Microsoft Office Live Small Business This article is written about us, not by us! Many thanks to Microsoft's Monte Enbysk for permission to reprint. One of the hardest-working but most underrated pages of any Web site is the "Contact Us" page. It...
One-and-Done Customer Service E-mail: Ending the E-mail Loops
Download our article for Contact Professional magazine (223k, PDF). We share tips for avoiding endless e-mail loops that cost you money and customers. 1. Restate the customer’s question in the opening paragraph of the e-mail. This technique helps the CSR focus on the...
