Whether you're just launching chat in your contact center or you're trying to help veteran chat agents do a better job, we have lots of resources for you. Check out these...
Resources for Writing Great Chat to Customers
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Resource List: Copyright-Cleared and Royalty-Free Images
For selfish reasons, I'm offering you this list of places to find copyright-cleared and royalty-free images. My scattered list of these sites is driving me crazy, and I need to...
Register for my webinar: How to Write to Customers in Your Company’s Brand Voice
In partnership with SOCAP, I'm leading a two-part online course on July 26 and August 2 at: How to Write to Customers in Your Company's Brand Voice. Each webinar will run from 2...
How to Write Automated Texts That Sound Human, Not Robotic
By Leslie O’Flahavan, E-WRITE and Rich Weborg, OneReach If your customers have opted-in to receive texts from your company, they probably realize that some of your texts are...
How to Write an “I’m leaving my job” Email That Won’t Burn Bridges
This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. You’ve had the heart-to-heart with your boss...
How to Write a Condolence for a Coworker
This piece was originally published as part of the "Tough Talk" article series by Relate, where I'm honored to be a guest author. My colleague, Frank, seemed distracted. He was...
Hiring? Nine interview questions you must ask applicants about their writing skills
At last, the economy is picking up a little. After a couple of years of "doing more with less," you may be lucky enough to be hiring. Maybe you've spent all morning digging...
How to Write Email Templates That Don’t Make Customer Service Agents Sound Like Robots
When it comes to writing emails to customers, contact center managers fall into two camps. The first is the “Have You Seen Their Writing?” camp. In this camp, managers are so...
E-WRITE’s Eight-Course Writing Curriculum Helped a Government Agency Write Right
Over the last six months I’ve been involved in a dream-come-true project. For the U.S. Energy Information Administration (EIA), I developed a full writing curriculum—a set of...