Whether you’re just launching chat in your contact center or you’re trying to help veteran chat agents do a better job, we have lots of resources for you.
Check out these resources for writing great chat to customers
- 10 Writing Skills Agents Need to Chat With Customers
- In live chat, don’t argue with customers who are trying to pay
- Are 6 exclamation points too many? Punctuation’s gone wild in live chat with Crate and Barrel
- Verizon customer service chat: How to kill your relationship with your customer
- “Doing the needful”? Does odd wording harm the quality of customer service chat?
- Tips for writing customer service chat
- “Using Chat for Customer Service” in SOCAP Australia’s Consumer Directions magazine, June 2013