Do your e-mails to customers contain errors in grammar, spelling, and usage or a tone that undermines your professional image? If so, this day-long course, which is based on the Clear, Correct, Concise E-Mail workbook, will help you refresh basic writings skills and improve your e-mail image. You will build e-mail writing skills through exercises based on real e-mail exchanges between customers and companies.

What you will learn:

• The traits of well-written customer service e-mail
• How to write clear, strong sentences
• How to write with a polite, positive, and personal tone
• How to select the correct word and spell it right
• How to punctuate correctly: periods, commas, apostrophes, semicolons, and colons
• How to write for global readers

What you will do:

• Complete guided writing practice activities
• Personalize checklists and other writing tools to use on the job
• Write and revise customer service e-mail to apply new writing skills
• Receive feedback from the instructor on your e-mail writing

Course length: one day