Writing Clear, Correct, Concise E-Mail

Do your e-mails to customers contain errors in grammar, spelling, and usage or a tone that undermines your professional image? If so, this day-long course, which is based on the Clear, Correct, Concise E-Mail workbook, will help you refresh basic writings skills and improve your e-mail image. You will build e-mail writing skills through exercises based on real e-mail exchanges between customers and companies.

What you will learn:

  • The traits of well-written customer service e-mail
  • How to write clear, strong sentences
  • How to write with a polite, positive, and personal tone
  • How to select the correct word and spell it right
  • How to punctuate correctly: periods, commas, apostrophes, semicolons, and colons
  • How to write for global readers

What you will do:

  • Complete guided writing practice activities
  • Personalize checklists and other writing tools to use on the job
  • Write and revise customer service e-mail to apply new writing skills
  • Receive feedback from the instructor on your e-mail writing

Course length: one day

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