How To Write FAQs That Help Customers Help Themselves

Are you relying on FAQs to enable customers to answer their own questions?  To reduce the number of phone calls your staff must handle?  To stem the flow of e-mail?  If so, you need to know how to write FAQs that are predictable, clear, and easy to follow.

What you will learn:

  • how to choose the right question word for each FAQ
  • how to integrate FAQs with other kinds of online help at your site
  • how to organize FAQs in a way customers can grasp
  • how to write FAQs that are useful for experts and novices alike
  • how to maintain FAQs

You’ll receive a copy of E-WRITE’s Frequently Asked Questions Style Guide.

Course length: half day

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