Are you relying on FAQs to enable customers to answer their own questions?  To reduce the number of phone calls your staff must handle?  To stem the flow of e-mail?  If so, you need to know how to write FAQs that are predictable, clear, and easy to follow.

What you will learn:

• how to choose the right question word for each FAQ
• how to integrate FAQs with other kinds of online help at your site
• how to organize FAQs in a way customers can grasp
• how to write FAQs that are useful for experts and novices alike
• how to maintain FAQs

You’ll receive a copy of E-WRITE’s Frequently Asked Questions Style Guide.

Course length: half day