Are you relying on FAQs to enable customers to answer their own questions? To reduce the number of phone calls your staff must handle? To stem the flow of e-mail? If so, you need to know how to write FAQs that are predictable, clear, and easy to follow.
What you will learn:
- how to choose the right question word for each FAQ
- how to integrate FAQs with other kinds of online help at your site
- how to organize FAQs in a way customers can grasp
- how to write FAQs that are useful for experts and novices alike
- how to maintain FAQs
You’ll receive a copy of E-WRITE’s Frequently Asked Questions Style Guide.
Course length: half day