JOB: Instructional Designer to develop Salesforce trainings

Salesforce_LogoA client of mine is looking for an instructional designer. If you fit the description below, email me, and I will put you in touch with my client.

“We are currently looking for Instructional Designer for a 6-month contract position. Looking for experience in analysis, content development, and design of process oriented end-user training for users of a customized version of Salesforce. In this role the Instructional Designer will work with Subject Matter Experts (SMEs) to gather and analyze requirements, and will be responsible for the development of training story boards, training programs, manuals, facilitator guides, or other training aids (including publishing knowledge base articles) as requested for online, self-study, web-based, and classroom mediums which serve both internal staff and external clients. Experience in blended training design, development and delivery a must – experience with Salesforce and understanding of relational databases requried. Experience with Cornerstone a plus. Prefer candidate to be able to work onsite in Boston, MA 25% or more of the time.

Specific responsibilities include:

  • Conduct Training Needs Assessment to identify gaps in process documentation or learning and develop the appropriate blended-learning strategy for each project
  • Create training material templates and manuals
  • Develop training curriculum, including course-level objectives, outlines, and storyboards
  • Design and develop role-based training materials that combine system, process, and policies with exercises/practice to ensure effective learning
  • Experience producing training utilizing one or more specialized delivery modes, such as Computer Based Training, Web Based, and/or Video Based Training
  • Test and pilot training materials and assess their learning effectiveness
  • Develop post-implementation training/sustainment strategies to ensure ongoing learning and knowledge transfer
  • Implement assessment framework (KPIs) for measuring the effectiveness of agent facing and customer facing knowledge”

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