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Is Your Organization Ready to Use Bots to Communicate with Customers? – SOCAP Annual Conference

San Diego San Diego, CA

Everyone's talking about using chatbots, or bots, to make customer care quicker, cheaper, and easier. But is your organization ready to use bots well? In this session, you'll take a 10-point Are We Bot-Ready? quiz to assess whether your organization is ready to use a bot to communicate with customers. You’ll review how successful your […]

Is Your Organization Ready to Use Bots to Communicate with Customers? – SOCAP Annual Conference

San Diego San Diego, CA

Everyone's talking about using chatbots, or bots, to make customer care quicker, cheaper, and easier. But is your organization ready to use bots well? In this session, you'll take a 10-point Are We Bot-Ready? quiz to assess whether your organization is ready to use a bot to communicate with customers. You’ll review how successful your […]