My Very Own Crystal Ball: Four Must-Have Writing Skills for Customer Service Agents of the Future

My crystal ball tells me the future of customer service writing is “the same but more.” Customers’ need for quick, correct, helpful service will be the same, but changes in technology will cause customers to expect more. Frontline customer service agents need great writing skills today, and they’ll need even stronger and more flexible writing skills in the future. Read on to learn which skills they’ll need …


Six Strategies for Writing Great Text Messages to Customers

If your company isn’t providing customer service via SMS today, it probably will be doing so soon. While anyone can write a personal text, writing texts to customers isn’t as easy. Get ahead of the customer service curve by learning how to write great texts to customers: clear, readable, and worthwhile.