by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses
You do your best to communicate clearly, but you can tell by their questions that people just aren’t reading your e-mails! With the volume of e-mail escalating and the pressure to write timely responses increasing, it’s more important than ever to build...
by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses, Web writing courses
E-mail newsletters are the mainstay of online publishing. But with readers inundated, how do you create a newsletter that stands out, one your subscribers are eager to receive? This course will provide an overview of different types of e-mail newsletters and help you...
by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses
Do your e-mails to customers contain errors in grammar, spelling, and usage or a tone that undermines your professional image? If so, this day-long course, which is based on the Clear, Correct, Concise E-Mail workbook, will help you refresh basic writings skills and...
by Leslie O'Flahavan | Nov 18, 2025 | E-mail writing courses
Excellent customer service e-mail and chat mean more than writing mechanically correct email. To elevate your email from adequate to excellent, you must write responses that solve your customers’ problems and make them feel valued. In this course, you will learn how...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for professionals, Writing courses for support staff
Are you the last person to check a document before it’s published or sent? If so, this course is for you. You’ll practice identifying and correcting common problems in grammar and become familiar with style manuals and other business editing reference materials. ...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for support staff
Do you worry about whether you’ve used a comma correctly? Are you unsure about the difference between a semicolon and a colon? This course will help you review (or learn) punctuation rules and make them easy to remember. What you will learn: the most common rules for...
by Leslie O'Flahavan | Nov 18, 2025 | Plain Language Writing Courses, Writing courses for professionals, Writing courses for support staff
In honor of the Plain Writing Act of 2010, we are offering a practical, hands-on, half-day workshop on strategies for writing in plain language. Learn how to use clear, accurate wording that will help your reader do what you ask and understand what you mean. Spend an...
by Leslie O'Flahavan | Nov 18, 2025 | Writing courses for professionals, Writing courses for support staff
Has it been a long time since you studied the basics of writing? Are you confident of your business knowledge but concerned that your writing skills are less professional? This course will help you build confidence by refreshing your writing skills. You’ll complete...
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Handouts for workshop Handouts_SOCAP-Symp16_E-WRITE-Virgin-America_11Apr2016_FINAL
by Leslie O'Flahavan | Oct 21, 2025 | Uncategorized
Hands-on email writing workshop for customer care leaders
