How to Assess Customer Service Agents´ Writing Skills Before You Hire Them – CCExpo16
Download the handouts from this session: E-WRITE Handouts_301_Assess_Agents’_Writing_Skills-O’FLAHAVAN_CCExpo16 (PDF)How to Write Automated Texts That Sound Human, Not Robotic
By Leslie O’Flahavan, E-WRITE and Rich Weborg, OneReach If your customers have opted-in to receive texts from your company, they probably realize that some of your texts are going to be automated. They understand that sometimes texts from your company were sent by an...Health Literacy Writing Resources
Online Course: “Writing for the Public” offered by CDC Bibliography: “Websites about Plain Language and Health Literacy” from the Area Health Education Center (AHEC) at Ohio State University Guides: “Simply Put: A guide for creating...How to Write an “I’m leaving my job” Email That Won’t Burn Bridges
This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. You’ve had the heart-to-heart with your boss about why it’s time for you to move on. You’ve given HR your two weeks notice. You’ve...Rewrite Your Templates and Improve Email Quality – HDI 2016
Download Session 409 presentation and handouts HDI 2016 Session409_Rewrite Templates Improve Email Quality LeslieOFlahavan E-WRITE Handouts_Session-409_Rewrite-Your-Templates_HDI_2016_14Apr2016SOCAP Symposium 2016: E-WRITE & Crayola – Show Your Customers You Care
Presentation and handouts for April 11, 2016 workshop Handouts_SOCAP-Symp16_E-WRITE-Crayola_11Apr2016_FINAL Crayola_New_Monitoring_Form_Email_LOMAX Crayola Writing Style Guide Crayola-E-WRITE_SOCAPsymp16_11April2016_PPTProtected: Westat Writing Workshop Series 2016
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How to Write a Condolence for a Coworker
This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. My colleague, Frank, seemed distracted. He was taking days to respond to emails and ignoring voicemails altogether. Then...
