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My Lynda.com course is live! "Technical Writing: Quick Start Guides" is ready to view, and I am thrilled to share it with you. Here's the course description: A quickstart guide is a short, getting-started document that usually accompanies a product or software. In...

Webinar description : Learn how to balance the demands of speed, automation, and humanity in your written responses to your customers. Webinar hosted by : Jeff Toister, Leslie O'Flahavan https://youtu.be/eN59wnvZotQ

Customized, onsite, half-day workshop

<p><a href="https://www.helpscout.com/webinars/analytical-reading/?wvideo=2te2zt5vwc"><img...

Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Here’s why.  Some KB articles are created to meet an emergency need, and they’re hurriedly, even poorly, written from the day they’re published. Other KB...

Quality Matters: How health insurers can reduce costs and improve the member experience

Does your e-mail pass the “blush test?" Use the Before-You-Send Checklist to keep yourself from sending embarrassing e-mail messages. ADDRESS _____ The right address? _____ Addressed to the right person/people? (Only those who “need to know”) TONE _____ Is the tone...

You've hunted and clicked your way through the Web site, but you can't find the information you need. So you go to the FAQs. But the FAQ section is like a vast junk drawer, filled with a jumble of information. Thirty-nine questions organized alphabetically by the...

And now, for one of the burning questions of our day: is website one word or two? Do you capitalize Web? Is it Internet or internet?  E-Mail, e-mail, or email? The answer: all are correct, depending on the style you choose. While many absolute rules govern spelling...