Check it out! Jenny Dempsey and Jeremy Watkin of Communicate Better Blog invited me to hang out with them and talk about our pet peeves of written customer service. We had plenty of peeves — customers who write in ALL CAPS, agents who write long emails without answering the customer’s question — and plenty of faves, too. Watch our hangout and share what drives you crazy in customer service email, chat, text, or social.
(Programming note: Please forgive the audio awkwardness from 1:00 to about 1:32. It’s all my fault.)Tags: Customer service, Customer service e-mail, Social Customer Service, Text