Do You Write Customer Service E-Mail That Rates a Perfect 10?

by | Dec 2, 2010 | Writing Matters Blog | 0 comments

We all know that a good customer service e-mail is one and done: it answers the customer’s questions or solves the customer’s problems so there’s no need for a second round of contact. A great customer service e-mail goes beyond one and done: it anticipates related questions a customer might have and answers them, too. It has a personal and professional tone.

But what’s a perfect customer service e-mail? It’s in the details. A perfect e-mail is easy to read, has no spelling or grammar errors, and has a subject line that does the heavy lifting—previews the e-mail’s content. It offers other sources of help and makes it easy for the customer to contact you.

Download our article How to Write a Customer Service E-Mail That Rates a Perfect Ten (PDF).

In it, we’ve dissected an e-mail exchange between a customer and a customer service agent from a company we’ve called AutoBackup. We’ve identified the characteristics we think make this e-mail ideal. The article also includes “Tips for Writing the Perfect Customer Service E-Mail,” so you too can write an e-mail that rates a perfect ten.

Download How to Write a Customer Service E-Mail That Rates a Perfect Ten
, which was originally published in this month’s issue of SupportWorld magazine.

Tags: Customer service e-mail, Help desk, Subject line


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