Some of the best conversationalists out there have invited me to chat on their podcasts! Take a listen!
Quality Perks
Empathy in Contact Center Written Interactions
CX Pulse by NICE
Generating Empathy With AI in Contact Centers
SIMPLE brand with Matt Lyles
The power of plain language in customer experience
The Only One Business Show with James Nathan
Getting the best from your written communication
Inside Intercom
Emojis mean business: The characters transforming business messaging
CX QA Live!
Appropriate Expectations of Agent Empathy
Hardcore Soft Skills
Hardcore Soft Skills podcast: Why writing is not a soft skill
Doing CX Right
Improving communication for better customer service experiences
Beltway Broadcast
Plain Language in Action: Tips for TD Professionals with Leslie O‘Flahavan
Customers First
Framing language to best service your customers
Relationships at Work
Plain Language at Work
Inside Intercom
Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging
Masters of CX
How excellent writing creates an excellent customer experience
Fireside Chats Without the Fires
What is the glue that holds customer experience in the BPO World with Leslie O’Flahavan
808 Podcast
Leslie O’Flahavan the Owner of E-WRITE tells you how to use plain language to create trust and rapport.
Reach Your Do Point
My career story: How I went from writer to teacher to trainer and customer service wizard
My Curious Colleague
Writing comms in consumer care
The Contact Centre Podcast
Science of CX
Training Agents to Write Great Customer Content with Leslie O’Flahavan
Customer Support Leaders
The perfect support email with Leslie O’Flahavan
Press 1 for Nick
Leslie O’Flahavan Consistent Communication
FastLeader
Leslie O’Flahavan: I have the joy of looking over my shoulder
SPOCcast
Leslie O’Flahavan on Clear Language
Voice of Influence
How to Write with the Voice of Your Brand with Leslie O’Flahavan
How to be Awesome at Your Job
Conversations That Matter by Uniphore
Contact Center Predictions for 2021
