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March 2022

WEBINAR: In Unusual Times, Replace the Usual Customer Service Phrases

March 16, 2022 @ 3:00 pm - 4:00 pm
Online United States

On a typical day, most customers will understand what you mean even if you use less-than-graceful words when you speak or write. For example, lots of customers dislike the phrase “No problem!” but they’ll look past it if you’re providing great service. They’ll give you a pass on “No problem!” But these aren’t typical days. The usual customer service phrases can make your anxious customers even less patient and more emotional. These phrases can also make your company seem clueless.…

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