Conference session description:
Is your knowledge base (KB) struggling with outdated content and low user adoption?
You’re not alone. Maintaining an up-to-date knowledge base can be time-consuming, and getting people to use it often feels like an uphill battle. In this session, you’ll learn how to use Generative AI to refresh outdated content and create articles that drive user engagement and adoption. You’ll walk away with best practices that save you time and ensure your KB articles stay relevant and helpful.

Learn how to:

• Identify what’s wrong with your KB articles and how rewriting them will improve them
• Improve and streamline existing KB content with AI
• Use GenAI to add signposts to articles: headings, numbered lists, structured steps
• Write effective AI prompts that produce helpful, user-friendly articles
• Use AI to proofread KB articles