Customized virtual training session

On a typical day, most customers will understand what you mean even if you use less-than-graceful words when you speak or write. For example, lots of customers dislike the phrase “No problem!” but they’ll look past it if you’re providing great service. They’ll give you a pass on “No problem!” But these aren’t typical days. […]

You know your customer service agents need good templates to write good emails to customers, but your template library desperately needs an overhaul! The templates are too long and outdated. They’re not written in your company’s brand voice. To avoid using the old templates, some agents are writing their own canned answers and storing them […]

Two-part customized, virtual, content writing workshop

Part 2 of a three-part virtual writing course for instructional designers