In just one year, TriMet (Portland, Oregon's largest transit agency) scaled its eight-person, Monday-Friday phone-based support team to a 20-person, 24x7 omnichannel powerhouse. Under Jon Bell's leadership, the customer care team added social media and SMS channels and rolled out support for Hop Fastpass, the first-ever fare card to be used in Apple's wallet. With […]

Free Webinar: Write Persuasively So Readers Understand Your Message Do you want to write convincing emails and proposals? Register now! This free webinar will help you learn to write so readers understand your point and do what you ask. You’ll learn how to avoid “burying the lead” or making it difficult for your reader to […]

Register now for this four-session Social Media for Utilities virtual conference. I'm proud to be a speaker for this event, and I hope you'll join me and all the other social media professionals on the agenda.     The COVID-19 situation has changed EVERYTHING for EVERYBODY. Utility social media managers have been asked to pivot […]

Register for this Free Information Session, which will answer all your questions about the upcoming Social Media for Utilities conference. (I'm a speaker for this event, and I hope you'll join me and all the other social media professionals on the agenda!) This one-hour free information session will answer your questions, and you'll meet other […]

Customized, virtual, two-part writing workshop